International Purchases
Criterion quotation on shipping fees could not be furnished immediately due to the size, weight of distinct Ultra Racing products. Contact us upon your exact location we will get back to you as soon as possible.
Payment Method:
Paypal
We accept paypal for international purchase register a free account just by clicking the link below:
http://www.paypal.com
All payments must be made to [email protected] and processed via paypal. All ordered products will be shipped within 2-3 business days, unless special notified. All shipping details will be notified via email.
*Please take note that all PayPal transaction will include an additional 6% extra charges.
TT (Telegraphic Transfer)
We also offer Telegraphic transfer for as another payment option. It usually takes 3 – 4 days for such a wire transfer.
Western Union
Another easiest ways for money transfer is available for international buyer to purchase our products.
Tax and other charges:
Buyer will be responsible for import tax and charges which might occur. Please check with the customs in your country for goods import tax rates.
Damaged shipment:
Should any of the item received damaged, please notify the shipping company immediately as we are not responsible for any damaged product signed by or on behalf of the customer. Please inspect your shipment before signing for them. If any damaged products which were not being reported immediately to the carrier, the customer (you) will be responsible for the costs of replacement parts.
Out of stock/Discontinued products:
Even though products are being listed on our website, it could be currently out of stock or has been discontinued. We will notify you upon out of stock you can either wait or get a refund from us. If you choose to keep the order and it will be considered as special order and cannot be cancelled unless a fee which is equivalent to the restock fee has been made.
Product damages:
Ultra Racing is not responsible for any errors or accidents which occur during the installation of all Ultra Racing products. Not refund will be made for any damages on our products caused by you or anyone else (including hired professionals) incurred during the installations. Please refer to our warranty or further information.
Trademarks and photographs:
All photographs including illustrations and representations of Ultra Racing products may not be the actual item(s). Any images that Ultra Racing has been displayed on the website without authorization will be removed upon notification by the rightful owner. Please inform us via email and we will take appropriate action such as removal of the images from our website.
Disclaimers:
By purchasing any of Ultra Racing products, you agree to the disclaimer below.
These policies are subject to change any time and must be followed accordingly. Any contract to purchase from Ultra Racing will follow the terms listed above.
Ultra Racing – Ultra Racing (M) SDN BHD Warranty & Trade In
Ultra Racing (M) SDN BHD warrants being the original retail purchaser, who maintains the ownership of the vehicle on which the product was originally, installed all of its products for life. This warranty only protects the original purchaser from defects in material and workmanship when used on passenger cars under normal use.
Excluded from the warranty includes any of our products which has been altered, modified, misused, subjected to accident or collision, faulty installation or installing on vehicle which it is not originally intended.
Ultra Racing (M) SDN BHD’s obligation under this warranty is limited to the repair or replacement, at Ultra Racing (M) SDN BHD’s option, of the defective product. All warranty claiming can only be conducted at our headquarter office.
Ultra Racing (M) SDN BHD reserves the right to make changes in design, materials and specifications deemed necessary without prior notice. Obligations or liabilities will not be assumed to modify or exchange any product previously manufactured.
This warranty sets Ultra Racing (M) SDN BHD’s entire warranty and may not be diversified or superseded by any other person or company whether in writing or oral statements.
Ultra Racing (M) SDN BHD’s only accepted Trade in with good conditions but it’s only available trade in by 1 to 1 , example:, Front Strut Bar to Front Strut Bar, Front Lower Bar to Front Lower Bar , Rear Anti Roll Bar to Rear Anti Roll Bar only.
Booking Fee, Order Completion and Cancellation
1. A booking fee may be required to reserve products, stock, installation slots, or special-order items. The applicable amount will be communicated to the customer before payment.
2. Unless otherwise stated in writing, the booking fee is non-refundable if the customer:
a. cancels the order;
b. changes their mind;
c. fails to provide the information or confirmation required to process the order;
d. fails to pay the outstanding balance by the stated deadline; or
e. fails to complete or collect the order within the agreed period.
3. The booking fee will be applied towards the total purchase price when the customer completes the order.
4. If an order remains incomplete, Ultra Racing (M) Sdn Bhd may issue a final written notice requiring the customer to complete the order within seven (7) calendar days. Merely contacting or responding to us does not extend the deadline. Any extension must be expressly confirmed by Ultra Racing (M) Sdn Bhd in writing.
5. If the customer does not complete the order within the final notice period, Ultra Racing (M) Sdn Bhd may cancel the order and retain the booking fee to cover the costs associated with reserving stock, processing the booking, administration, storage, and lost sales opportunities.
6. Nothing in these Terms and Conditions excludes or limits any right or remedy available to the customer under applicable Malaysian law.